‘Did Not Attend’ rates for July and August 2023
Missed appointment slots, often referred to as ‘Did Not Attends’ (DNAs) continue to affect GP surgeries across the Island – the DNA rates for July and August 2023 were as follows:
| Practice | Number of DNAs in July 2023 | % of total DNAs in July 2023 | % DNA rate per 1,000 patients from April – July 2023 |
|---|---|---|---|
| Kensington | 75 | 7.6% | 4.3% |
| Palatine | 95 | 9.6% | 2.8% |
| Snaefell | 146 | 14.7% | 6.4% |
| Hailwood | 93 | 9.4% | 4.2% |
| Finch Hill | 72 | 7.3% | 5.1% |
| Ramsey | 92 | 9.3% | 3.0% |
| Laxey/Onchan | 109 | 11% | 4.5% |
| Castletown | 54 | 5.4% | 3.9% |
| Southern | 96 | 9.7% | 5.0% |
| Ballasalla | 32 | 3.2% | 4.4% |
| Peel | 129 | 13% | 5.0% |
| Total | 993 |
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| Practice | Number of DNAs in August 2023 | % of total DNAs in August 2023 | % DNA rate per 1,000 patients from April – August 2023 |
|---|---|---|---|
| Kensington | 75 | 7.9% | 5.1% |
| Palatine | 71 | 7.5% | 3.9% |
| Snaefell | 77 | 8.2% | 7.9% |
| Hailwood | 80 | 8.5% | 5.2% |
| Finch Hill | 82 | 8.7% | 6.3% |
| Ramsey | 95 | 10.1% | 3.6% |
| Laxey/Onchan | 91 | 9.6% | 5.5% |
| Castletown | 47 | 5.0% | 5.0% |
| Southern | 121 | 12.8% | 6.6% |
| Ballasalla | 80 | 8.5% | 6.5% |
| Peel | 125 | 13.2% | 6.4% |
| Total | 944 |
DNAs at the Manx Emergency Doctor Service (MEDS) were as follows for the same period:
| MEDS | July 2023 | August 2023 |
|---|---|---|
| Face to face appointments | 574 | 471 |
| DNAs | 3 | 11 |
| Percentage % | 0.56% | 2.34% |
The MEDS contact number is +44 1624 650355.
If you cannot attend your appointment, please cancel it so that it can be offered to someone else. Information on how to cancel an appointment is on the Manx Care website, or you can see the best way to contact each GP practice below. Manx Care is regularly publishing monthly DNA data. Please note that Patient Access is a website that patients can sign up to via their practice.
| Practice | Method of cancellation |
|---|---|
| Finch Hill | Patient Access or email: FinchHill.GP@gov.im |
| Palatine | Patient Access, email: palatine@gov.im or telephone: +44 1624 623931 |
| Hailwood | Patient Access or telephone: +44 1624 686949 |
| Ballasalla | Patient Access, email: BallasallaGroupPractice@gov.im or telephone: +44 1624 823243 |
| Peel | Patient access, text: +44 7624 468468, email: peeldoctors@gov.im or telephone: +44 1624 686968 |
| Southern | Patient Access or telephone: +44 1624686979 |
| Kensington | Patient Access or email: kensington@gov.im |
| Castletown | Patient Access or email: cmc@gov.im |
| Snaefell | Patient Access or email: admin.snaefell@gov.im |
| Laxey / Onchan | Patient Access, email: laxey&villagewalk@gov.im or telephone – Laxey: +44 1624 861350 and Village Walk: +44 1624 656020 |
| Ramsey | Patient Access or email: rgp.general@gov.im |
